Privacy Policy

1. Introduction

Welcome to Beply.io ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel messaging platform service.

Beply.io provides a unified inbox platform that allows businesses to manage customer conversations across WhatsApp, Instagram, and Telegram from a single dashboard.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, password, company name, and billing information.
• Organization Data: Information about your business, including business name, phone numbers, and team member details.
• Communication Preferences: Your preferences for notifications and communications from us.

2.2 Information Collected Through Meta (Facebook) Services

When you connect your WhatsApp Business Account or Instagram account to Beply.io, we receive access to:

• Messages: Customer messages sent to your connected WhatsApp Business or Instagram accounts.
• Contact Information: Phone numbers and profile information of customers who message your business.
• Message Metadata: Timestamps, delivery status, and read receipts.
• Business Profile Information: Your WhatsApp Business profile details and Instagram business account information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our messaging platform functionality
• Process messages: Receive, store, and send messages on behalf of your business
• Enable team collaboration features
• Send notifications about new messages and system updates
• Provide customer support
• Ensure security and detect fraud
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Cloud hosting, payment processors, and analytics providers
• Meta Platforms: For WhatsApp and Instagram messaging functionality
• Legal Requirements: When required by law or legal process
• Business Transfers: In the event of a merger or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data

6. Your Rights

You have the right to:

• Access and download a copy of your data
• Correct or update your account information
• Delete your account and associated data
• Opt out of marketing communications
• Request restriction of data processing

To exercise these rights, contact us at privacy@beply.io.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@beply.io
Website: https://beply.io